Refund &

Replacement Policy

Your safety and satisfaction matter to us. Please read our policy carefully before placing an order.

Last updated: March 2026

Our Commitment to Quality

At GlowSlim PH, we carefully inspect and securely pack every item before shipping to ensure it reaches you in perfect condition. Due to the nature of injectable and medical-related products, our refund and replacement policy is strictly defined below.

24-Hour Reporting Window — Critical

Any damaged or leaked vial concern must be reported within 24 hours of receipt. Claims submitted after this window may no longer be eligible for a refund or replacement. Do not discard any packaging or products until your claim is fully resolved.

Coverage Overview

Eligible for Refund / Replacement

  • Damaged vials upon delivery
  • Cracked or broken vials
  • Leaked vials inside sealed packaging

* Reported within 24 hours with valid unboxing video

NOT Eligible for Refund

  • Change of mind or buyer's remorse
  • Incorrect orders placed by the customer
  • Opened or used products
  • Items without original packaging
  • Items damaged by improper customer handling
  • Claims reported after 24 hours of receipt
  • Claims submitted with photos only (no video)

Unboxing Video Requirements

Required for all damage claims — no exceptions

Photos alone are NOT accepted. You must provide a continuous, uncut unboxing video that clearly shows all of the following:

1

Parcel sealed before opening

Show the package is fully intact and unopened

2

Opening of the package

Record yourself cutting or opening the parcel

3

Close-up of damaged vial

Clearly show the cracked, broken, or leaked vial

4

Label and contents visible

Product label and batch number must be legible

Videos sent after 24 hours of receipt may no longer be eligible for a claim. Record and submit immediately upon noticing damage.

Non-Refundable Items

The following items are strictly non-refundable regardless of circumstances:

  • Products that have been opened, used, or tampered with
  • Items returned without their original packaging or accessories
  • Products damaged due to improper storage or handling by the customer
  • Items where no unboxing video was recorded at time of delivery
  • Orders where concern was reported beyond the 24-hour window

Processing & Refund Timeline

Step 1

Submit Your Claim

Contact us within 24 hours with your order number and unboxing video.

Step 2

Verification (1–2 Business Days)

Our team reviews your unboxing video and verifies the reported damage against your order.

Step 3

Approval & Processing (3–5 Business Days)

Once approved, your replacement is dispatched or your refund is processed promptly.

Step 4

Refund Method

Refunds are issued via your original payment method or as store credit — your choice.

How to Submit a Claim

Reach out to us through any of the channels below. Include all required information in your first message to avoid delays.

Facebook Messenger

m.me/glowslimph

Email Support

support@glowslim.ph

Subject Line

“Refund/Replacement Request - [Order Number]”

Include in your message:

  • Your order number
  • Unboxing video (attached or shared via Google Drive / Dropbox)
  • Brief description of the damage
  • Your contact number for follow-up

Have a Dispute or Question?

If you have concerns about our policy or need further assistance, our support team is ready to help. We are committed to resolving every valid concern fairly and promptly.

support@glowslim.phMessage us on Facebook

This policy was last reviewed and updated in March 2026. GlowSlim PH reserves the right to update this policy at any time. Continued use of our services constitutes acceptance of the current policy.